Returns & Refunds

If you are unhappy with your purchase, then please contact us by email at


You have 2 options to return your product, our 30-day free returns policy or cancellation under your consumer rights. We’d recommend using our 30-day return policy as it is simple and straightforward, you will not be charged for return postage.


30-Day Free Returns Policy

All Slendertone products (excluding opened packs of gel pads and batteries) come with a 30-day Money Back Guarantee period which gives you great peace of mind.

We offer a full refund of the purchase price for products returned to us within 30 days, beginning on the day after you received your product. 

  • Please contact us at and our team will advise you how to return your product.  
  • The 30-day Money Back Guarantee only applies to Slendertone products (excluding opened packs of gel pads and batteries) purchased directly from us at  our customer care team will be happy to advise of the returns process and address. 
  • Slendertone products purchased from other retailers are subject to those retailers’ refunds and returns policy.
  • All returns require an authorisation number which is issued by our Customer Care Team.  To obtain an authorisation number please just email
  • Any products returned to us without an authorisation number will not be refunded.
  • All products are your responsibility until they are received by us.


Contract Cancellation Under Your Consumer Rights

When you are buying from us, you may cancel your purchase Contract at any time within fourteen (14) calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products subject to prompt return by you of the Products in question.

Your refund will be issued upon receipt of the returned order in our warehouse

To cancel a Contract, you must inform us in writing by sending us an email to and return the Product(s) to us immediately (within fourteen (14) calendar days of the date when you communicate to us that you are exercising the cooling off period), in the same condition and packaging in which you received them, and at your own cost and risk.